Resources for Clients & Caregivers in Central Pennsylvania
These trusted resources support older adults, individuals with disabilities, family caregivers, and homecare workers across Central Pennsylvania.
If you’re unsure where to start, PA Link and 211 are the best first calls — they help connect you to services in your specific county.
Quick Help — Start Here
Call PA Link (800-753-8827)
Aging and disability services navigation across Pennsylvania.
Dial 211 or Text Your ZIP to 898-211
Help with food, housing, utilities, transportation, and crisis support.
Find Your County Area Agency on Aging
Local senior services, in-home supports, and caregiver programs.
Apply for Long-Term Services (PA IEB)
Start applications for certain long-term services and supports.
Medicare Help (PA MEDI)
Free, unbiased Medicare counseling for older adults and caregivers.
Report Elder Abuse (24/7)
Confidential statewide hotline for suspected abuse, neglect, or exploitation.
Aging & Disability Navigation (All Counties)
PA Link and PA 211 serve as essential starting points for navigating the complex landscape of health and human services in Pennsylvania.
- PA Link – Helps older adults (60+), adults with disabilities, and caregivers find services, benefits, and local programs. Phone: 800-753-8827, Email: carelink@pa.gov.
- PA 211 – Connects residents to food assistance, housing help, utilities support, transportation, and more. Dial 211 or text your ZIP to 898-211. In South Central PA, many 211 calls are handled by CONTACT Helpline.
Area Agencies on Aging — Central PA Counties
Your local Area Agency on Aging (AAA) is the primary gateway to aging services and community resources in your county.
- Dauphin County Area Agency on Aging – Harrisburg, PA – 717-780-6130
- Cumberland County Aging & Community Services – 717-240-6110
- Perry County Area Agency on Aging – New Bloomfield, PA – 717-582-5128
- Lebanon County Area Agency on Aging – Lebanon, PA – 717-273-9262
- Lancaster County Office of Aging – Lancaster, PA – 717-299-7979 or 800-801-3070
- York County Area Agency on Aging – York, PA – 717-771-9610 or 800-632-9073
- Adams County Office for Aging – Gettysburg area – 717-334-9296
- Schuylkill County Office of Senior Services – Pottsville, PA – 570-628-1382
Long-Term Services and Supports (In-Home Care Funding)
- PA Independent Enrollment Broker (PA IEB) – Start applications for certain Pennsylvania long-term services and supports programs. Phone: 1-877-550-4227.
- Office of Long-Term Living (OLTL) – For questions about Community HealthChoices or existing services. Phone: 1-800-757-5042.
Medicare and Health Insurance Help
- PA MEDI (formerly APPRISE) – Free, unbiased Medicare counseling for older adults and caregivers. Phone: 1-800-783-7067.
Safety, Rights, and Advocacy
- Report Suspected Elder Abuse (24/7) – Confidential hotline for concerns about abuse, neglect, or exploitation. Phone: 1-800-490-8505.
- PA Long-Term Care Ombudsman – Advocates for residents of nursing homes and personal care homes. Phone: 717-783-8975.
Transportation, Meals, and Daily Supports
Many daily supports are coordinated through local Area Agencies on Aging and may include senior transportation, home-delivered meals, caregiver support, and wellness services. If you are unsure which county office provides a specific service, we encourage you to start with PA Link or your county AAA for a direct referral.
Resources for Homecare Employees
Required Background Clearances (Common in PA): PATCH (Pennsylvania State Police criminal history check) and Child Abuse History Clearance (through the CWIS portal). Requirements vary by role and employer.
Help for Working Caregivers: If you’re a homecare worker facing challenges with housing, food, utilities, or transportation, dial 211 for local help. PA Link can also assist caregivers and families with navigation and referrals.
Need Help Finding the Right Resource?
If you’re not sure where to begin, call PA Link or your local Area Agency on Aging. They can walk you through options step by step.
Agency: Around Town Homecare
Phone: (717) 695-2008
Email: hello@aroundtownhc.com